Are you worried about

Debt, Benefits,

or Housing?



As a trusted charity, CHAP has been providing free, independent advice and support to people across Ayrshire for over 25 years.

We are recruiting!


CHAP is currently looking for an
Information & Advice Officer and Operations & Volunteering Lead to join our team. Closing date: Friday 25th September 2026.

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Worried about mortgage payments?


The AHAP service provides free financial advice and legal support for homeowners in Ayrshire who are experiencing financial difficulties and are unable to maintain their mortgage payments.


AHAP is a partnership between CHAP and Govan Law Centre and is funded by the Scottish Legal Aid Board.

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REFERRALS


To make an appointment with an adviser, or to refer someone, please select the relevant link below.

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*For North Ayrshire Council staff, please complete this form.

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What our clients said:

“The staff and services were very helpful and friendly at a difficult time and you were there just when I needed it.”

“I had no complaints whatsoever. I was delighted with the help I received. It put my mind at ease and left me stress free.”

"You have been very helpful and helped me decide how to move forward with my life."

“100% fantastic service, not one single complaint. I would like to thank my adviser for all her help and would highly recommend – the service she provided couldn't have been better”

"My adviser listened and responded in an empathetic way at all times. Having never had to ask for help before, I was made to feel at ease."

“Friendly and knowledgeable staff. Made me feel welcome and I left feeling empowered and well informed of what was available to me.”

"I don’t know what I would’ve done without CHAP. I had a thoroughly positive experience and would definitely recommend the service."

“Extremely happy with the service. I wouldn't be where I am just now without the staff at CHAP. I will return in future if needs be”

“The service was brilliant, cannot talk highly enough of the service and will be recommending CHAP to others. I am very grateful for my advisor’s help and will not hesitate to come back for help in the future for myself and my son”

“Everything was dealt with very well and I was always kept informed. CHAP is the best service for finance help as everything was dealt with fast everything was explained clearly”

“100% fantastic service, not one single complaint. I would like to thank my advisor for all her help and would highly recommend – the service she provided couldn't have been better”

“The service and staff were great & so helpful. I wouldn't have known about PIP if it wasn't for CHAP & will be back in the future for any renewal forms”

“The service is great. I was always made to feel at ease and that staff were willing to listen to any questions/issues. The staff were very helpful”


Latest News...

by John Edgar 10 September 2026
Help shape how CHAP works and volunteers thrive! Operations & Volunteering Lead Salary: £26,000 per annum Hours: Full-time, 35 hours per week Location: Based in Ardrossan (occasional travel to other CHAP locations may be required) Contract: Fixed term (12 months) Closing Date: Friday 25 th September at 12 noon Interviews: Friday 9th October Are you organised, people-focused and full of ideas about how to make things work better? CHAP is looking for an Operations and Volunteering Lead to strengthen our day-to-day operations and help us build an inclusive and rewarding volunteering programme. This is a new role with plenty of scope to make it your own. You will work across the organisation, leading our administrative function, supporting the team and improving the systems and processes that help our services run smoothly. You will also take the lead in developing volunteering at CHAP. From creating meaningful roles and welcoming new volunteers to coordinating training, support and recognition, you will help shape a positive experience for everyone who gives their time to support our work. About CHAP CHAP provides free, independent advice and advocacy across Ayrshire. We support people with housing, welfare rights, debt and related issues, helping them understand their rights, resolve problems and improve their circumstances. By helping our operations run effectively and developing volunteering across CHAP, you will play an important part in strengthening the services we provide to local people. CHAP is a Living Wage, Living Hours and Equal Opportunities employer. What you'll be doing You will: Provide day-to-day leadership and support to our administrative team; help ensure our telephone, reception, referral and appointment arrangements work effectively; identify practical ways to improve systems, processes and workflows; lead or support projects that strengthen how we work; coordinate volunteer recruitment, induction, training and ongoing support; and help create an inclusive environment where volunteers feel valued and able to contribute. This is a rewarding and varied role where no two days are the same. Whether helping someone avoid homelessness, maximise their income, challenge a decision or overcome debt problems, your work will make a genuine difference. Could this be you? You may already work in operations, office coordination, team support, recruitment, community work or volunteering. You do not need to have held this exact job title before . We would love to hear from you if you: enjoy bringing structure to busy environments; can coordinate people, workloads and projects; provide supportive and confident day-to-day leadership; communicate clearly and build positive relationships; are comfortable using standard IT systems; can spot where something could work better and help make it happen; and are enthusiastic about creating a positive experience for staff and volunteers. Previous experience of coordinating volunteers would be helpful, but it is not essential. We're interested in your transferable skills, your approach and the contribution you could make. How to apply For an informal discussion about the role, please contact us on 030 0002 0002 . To apply, please submit your CV together with a covering letter outlining how your skills and experience meet the requirements of the role to: enquiries@chap.org.uk . Alternatively, you can download an application form , complete it and email to enquiries@chap.org.uk . You can also download our recruitment privacy policy . Operations and Volunteering Lead Job Description Closing Date: Friday 25th September at 12 noon Interviews: Friday 9th October This post is subject to satisfactory references and PVG Scheme membership. CHAP is an equal opportunities employer and welcomes applications from all sections of the community.
by John Edgar 10 September 2026
Do you want to make a real difference to people's lives? Information & Advice Officer Salary: £25,000 per annum Hours: Full-time, 35 hours per week Location: Based in Ardrossan (with travel required across Ayrshire) Contract: Fixed term (12 months) Closing Date: Friday 25 th September at 12 noon Interviews: Friday 2 nd October CHAP is looking for an Information & Advice Officer to join our growing team and help support people facing some of life's most difficult challenges. Every day, we work alongside individuals and families experiencing housing difficulties, financial hardship, debt problems and welfare rights issues. We provide free, independent advice, advocacy and representation, helping people understand their rights, access support and overcome barriers. In 2025 alone, CHAP secured over £4.2 million in financial gains for people across Ayrshire. We are proud of the difference we make, but we know there is more to do. Demand for our services continues to grow, with increasing numbers of people seeking support with housing, debt and welfare rights issues. These new posts will help us reach more people, earlier, and provide the support they need before problems reach crisis point. About CHAP CHAP is an independent charity providing specialist housing, welfare rights and debt advice throughout Ayrshire. As the only organisation in Ayrshire accredited to deliver Scottish National Standards Type III advice across all three areas, we provide practical support to people facing a wide range of challenges. We help people understand their options, navigate complex systems and access the support they need. We exist to provide hope and to stand alongside our clients as they deal with some of life's most difficult circumstances. What you'll be doing This role involves working directly with individuals and families experiencing a range of housing, welfare rights, and financial issues. You will: Provide information, advice and advocacy to clients. Support people to understand their rights, options and available support. Work with clients to identify solutions and achieve positive outcomes. Represent and negotiate on behalf of clients where appropriate. Manage a varied caseload and maintain accurate case records. Work closely with partner organisations to ensure clients receive the support they need. Contribute to the delivery of a high-quality advice and advocacy service. This is a rewarding and varied role where no two days are the same. Whether helping someone avoid homelessness, maximise their income, challenge a decision or overcome debt problems, your work will make a genuine difference. Could this be you? We are looking for people who share our commitment to helping others and who believe everyone deserves access to high-quality advice and support. You may already have experience in advice work, advocacy, housing, welfare rights, debt advice, employability, social work, community development, support work or similar fields. Most importantly, you will be someone who: Has experience supporting people facing difficult circumstances. Can build positive relationships and communicate effectively with a wide range of people. Is organised, reliable and able to manage a varied workload. Has a genuine desire to help others. Is willing to learn and develop new skills. Can work independently and as part of a supportive team. Experience of welfare rights, debt advice, housing advice or advocacy work would be advantageous. However, we are committed to supporting the successful candidates through training, supervision and professional development. In Return We Offer The opportunity to make a genuine difference in people's lives A supportive and experienced team environment Ongoing training, supervision and professional development. The opportunity to develop specialist knowledge and skills within an accredited advice service. A full driving licence and access to your own vehicle is essential as travel throughout Ayrshire will be required. How to apply For an informal discussion about the role, please contact us on 030 0002 0002 . To apply, please submit your CV together with a covering letter outlining how your skills and experience meet the requirements of the role to: enquiries@chap.org.uk . Alternatively, you can download an application form , complete it and email to enquiries@chap.org.uk . You can also download our recruitment privacy policy . Information and Advice Officer Job Description Closing Date: Friday 25th September at 12 noon Interviews: Friday 2nd October This post is subject to satisfactory references and PVG Scheme membership. CHAP is an equal opportunities employer and welcomes applications from all sections of the community.
by John Edgar 17 August 2026
Buy Now, Pay Later can make an important purchase more manageable. But when several repayments start to add up, it can also become difficult to keep on top of your finances. Buy Now, Pay Later (BNPL) has become a familiar option to us when shopping online. Rather than paying the full price immediately, customers can spread the cost over a number of instalments, often without paying interest if payments are made on time. For someone who knows they can comfortably afford the repayments, it can be a useful way of managing the cost of a purchase. But for others, particularly when several agreements are taken out at the same time, BNPL can easily contribute to financial difficulties - and there's now growing evidence of just how significant that problem can be. A six-fold increase in BNPL debt Figures released by Money Advice Trust , the charity behind National Debtline , have highlighted a dramatic increase in the number of people seeking help with Buy Now, Pay Later debt. National Debtline says the proportion of people seeking its support who have BNPL debt has increased six-fold, from 3% in 2021 to 18% in 2026. The average BNPL debt among these clients is now £1,029. The figures were released as new regulations came into force on 15 July 2026, bringing most BNPL provided by third-party lenders under the regulation of the Financial Conduct Authority (FCA) for the first time. Money Advice Trust says the rise in people struggling with BNPL debt demonstrates why the new protections are needed. What has changed? Before 15th July 2026, qualifying BNPL agreements were generally outside FCA regulation. Providers did not have to follow the same regulatory requirements that apply to most other forms of consumer credit. That has now changed. Under the new rules, qualifying BNPL lenders must: Carry out proportionate affordability checks before providing credit. Give customers clearer information about what they are borrowing. Explain when repayments are due and how much they will be. Explain what happens if a payment is missed. Provide appropriate support if someone is struggling with repayments - including directing them towards free debt advice providers (such as CHAP) where appropriate. Give customers access to the Financial Ombudsman Service if they have a complaint that cannot be resolved with the lender. These are important changes and mean that people using qualifying BNPL products now have protections that were not previously available. Is BNPL a bad thing? We're not suggesting that everyone who uses Buy Now, Pay Later is making an irresponsible financial decision. Sometimes, life simply doesn't wait. An example could be that a person's washing machine breaks unexpectedly. They may have children, a limited income and no savings readily available to replace it. Waiting several weeks to save up the full amount may simply not be practical. If a BNPL arrangement allows the person to spread the cost and they can comfortably afford the repayments, it can provide a way to deal with an unexpected expense without having to find the whole amount immediately. The same could apply to other essential household items or unexpected costs. Using BNPL doesn't automatically mean they're getting into debt trouble. The important question is whether the repayments are affordable alongside everything else they need to pay. There's no shame in needing to borrow money when an unexpected expense comes along. What matters is understanding what they're committing to and recognising when those commitments are becoming difficult to manage. BNPL is still borrowing Perhaps the most important thing to remember is that Buy Now, Pay Later is still credit. The fact that a purchase is split into four payments doesn't change the amount you ultimately have to pay. And because the individual payments can look relatively small, it can be surprisingly easy to lose sight of the total amount being borrowed. For example: £25 here. £30 there. £40 next month. Each payment might seem manageable on its own, but if several purchases are being repaid at the same time, you could suddenly have £100 or more coming out of your bank account each month - alongside your rent or mortgage, energy bills, Council Tax, food, travel and everything else your household needs to pay for. The issue isn't necessarily using BNPL - it's taking on repayments that you can no longer comfortably afford. When small payments become a big problem The latest figures from National Debtline provide an important reminder that financial difficulty isn't necessarily about someone making one large purchase they can't afford. Money Advice Trust says that people struggling with BNPL debt supported by National Debtline often face wider challenges too. Almost two-thirds (63%) have disclosed an additional vulnerability, while younger consumers are disproportionately represented among those seeking help. National Debtline has also reported seeing people using BNPL for everyday essentials, including food, energy bills and household basics. This can be an important warning sign . If you are regularly using credit because you don't have enough money to cover essential household costs, taking on more borrowing could make an already difficult situation harder to manage. Before clicking on the "Buy Now, Pay Later" option, it's worth asking yourself a few simple questions: Can I comfortably afford every repayment? Think about the entire repayment period, not just the first instalment. Do I already have other BNPL agreements? Check your bank account and existing commitments. Several small agreements can quickly add up. Will the repayments still be affordable after I've paid my essential household costs? Consider rent or mortgage payments, energy bills, Council Tax, food, travel and other regular expenses. Am I using BNPL for essentials? There is nothing inherently wrong with borrowing to deal with an unexpected essential expense. However, if you are regularly relying on credit to pay for food, energy or other household necessities, it could be a sign that you need some help with your overall finances. What would happen if my circumstances changed? An unexpected bill, reduction in hours at work or a change in income could make previously manageable repayments much more difficult. Regulation is good news - but BNPL still carries financial risk The introduction of FCA regulation is an important step forward for consumers. It means qualifying BNPL lenders must take greater responsibility for making sure borrowing is affordable, provide clearer information and offer support when customers experience financial difficulty - but regulation doesn't make BNPL risk-free. As the Government has also pointed out, BNPL can be a useful way to manage spending, but it is still a form of borrowing and should always be carefully considered. The safest approach is to think of BNPL in much the same way you would think about any other form of credit. It's not free money. It's a commitment to repay. How CHAP can help CHAP provides free, confidential and independent Money Advice to people across Ayrshire experiencing debt and financial difficulties. Our service is fully accredited, and CHAP is authorised and regulated by the Financial Conduct Authority (FCA). Our experienced Money Advisers can look at your circumstances as a whole, help you understand your options and support you in dealing with your debts. There is no need to feel embarrassed or wait until you've reached crisis point. Sometimes, the hardest part is simply admitting that things are becoming difficult. Getting the right advice early can make a real difference . If you're struggling with BNPL, debt or household bills, get in touch with CHAP to find out how we can help. Call us on Freephone 030 0002 0002 to arrange an appointment .