Are you worried about

Debt, Benefits,

or Housing?



As a trusted charity, CHAP has been providing free, independent advice and support to people in Ayrshire for 26 years.

Challenging Poverty: Financial Wellbeing Support


Every day, our advisers help people in Ayrshire tackle financial hardship, debt and housing issues; while our Education team visit secondary schools to empower young people by equipping them with the life skills and financial confidence needed to build a more secure future in adulthood.


To help sustain our free advice and support services, we're running a crowdfunder campaign until November 30th.
Please consider making a contribution if you're able. Every donation helps us provide hope, help and support to people who need it.

We're pleased to announce that each individual donation may also be eligible for match funding - meaning your support could go much further!

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Worried about mortgage payments?


The AHAP service provides free financial advice and legal support for homeowners in Ayrshire who are experiencing financial difficulties and are unable to maintain their mortgage payments.


AHAP is a partnership between CHAP and Govan Law Centre and is funded by the Scottish Legal Aid Board.

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REFERRALS


To make an appointment with an adviser, or to refer someone, please select the relevant link below.

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*For North Ayrshire Council staff, please complete this form.

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Client Comments:

“The staff and services were very helpful and friendly at a difficult time and you were there just when I needed it.”

“I had no complaints whatsoever. I was delighted with the help I received. It put my mind at ease and left me stress free.”

"You have been very helpful and helped me decide how to move forward with my life."

“100% fantastic service, not one single complaint. I would like to thank my adviser for all her help and would highly recommend – the service she provided couldn't have been better”

"My adviser listened and responded in an empathetic way at all times. Having never had to ask for help before, I was made to feel at ease."

“Friendly and knowledgeable staff. Made me feel welcome and I left feeling empowered and well informed of what was available to me.”

"I don’t know what I would’ve done without CHAP. I had a thoroughly positive experience and would definitely recommend the service."

“Extremely happy with the service. I wouldn't be where I am just now without the staff at CHAP. I will return in future if needs be”

“The service was brilliant, cannot talk highly enough of the service and will be recommending CHAP to others. I am very grateful for my advisor’s help and will not hesitate to come back for help in the future for myself and my son”

“Everything was dealt with very well and I was always kept informed. CHAP is the best service for finance help as everything was dealt with fast everything was explained clearly”

“100% fantastic service, not one single complaint. I would like to thank my advisor for all her help and would highly recommend – the service she provided couldn't have been better”

“The service and staff were great & so helpful. I wouldn't have known about PIP if it wasn't for CHAP & will be back in the future for any renewal forms”

“The service is great. I was always made to feel at ease and that staff were willing to listen to any questions/issues. The staff were very helpful”


Latest News...

by John Edgar • 2 November 2026
Talking about money isn't always easy; but starting a conversation can make a real difference. Whether it's worrying about household bills, managing debt, making ends meet or simply trying to save a little for the future, finances can be a difficult subject to bring up. This week (2–6 November) marks Talk Money Week 2026, an annual campaign led by the Money and Pensions Service, encouraging people across the UK to have more open conversations about their finances. This year's theme is ' It All Counts ', highlighting how even small, manageable actions can help improve our financial wellbeing. Why is talking about money so important? Although money affects almost every aspect of our lives, many people still find it difficult to discuss their financial circumstances with family, friends or even those who could help them. Financial pressures can be caused by many different circumstances, including rising living costs, changes in employment, relationship breakdown, unexpected expenses or a reduction in household income. These situations can happen to anyone, and there should be no shame in asking questions or seeking support. Research highlighted by the Money and Pensions Service shows that people who talk about money are more likely to make better financial decisions, develop stronger personal relationships, help their children establish positive money habits and feel less stressed or anxious about their finances. Importantly, talking about money doesn't have to mean discussing debt or financial difficulties. It can be as simple as comparing household bills, discussing a savings goal, sharing budgeting tips or asking someone how they manage their money. Sometimes, just knowing that you're not alone can make a difference. Small steps can make a big changes The ' It All Counts ' message is about recognising that improving our financial wellbeing doesn't necessarily require major changes or complicated financial plans. There are plenty of small, practical steps we can take to feel more confident and in control of our money: Understand your spending - Take a little time to look carefully at where your money goes each month. Knowing what comes in and what goes out is always a good starting point. Regularly check your household bills - Could you save money by comparing energy, broadband or insurance deals? Set a savings goal - Even putting aside a small amount regularly can help build a financial safety net over time. Be aware of credit and borrowing - Understand the costs of borrowing, including interest rates, APR and Buy Now, Pay Later agreements, before committing. Talk to someone - If you're struggling to manage financially, share your concerns with someone you trust or seek independent advice from a professional service such as CHAP. There is no single solution that works for everyone. What matters is finding manageable steps that work for your own personal circumstances. Talking about money with young people An important part of improving financial wellbeing is making sure that children and young people develop the knowledge, confidence and skills they need to make informed financial decisions throughout their lives. Money habits begin forming at an early age, so introducing conversations about money at home and reinforcing these lessons through education can have a lasting impact. At CHAP, our Education Team delivers our the ' Life Skills ' programme in secondary schools, helping young people develop practical financial knowledge and prepare for the financial responsibilities they will encounter as they get older. Through interactive workshops, pupils explore topics including banking, budgeting, saving, credit and APR, credit scores, avoiding debt and planning for the future. We also cover areas such as pensions, student finance, tenancy and housing, homelessness awareness and managing money when moving into independent living. Talking about these subjects in the classroom helps make money and finances less intimidating and gives young people the opportunity to ask questions, challenge misconceptions and understand the potential consequences of financial decisions - all in a safe and supportive environment. We believe that financial education shouldn't begin when someone receives their first payslip, takes out their first credit agreement or moves into their first home. By starting these conversations during secondary school, we can help young people build confidence, recognise financial risks and develop positive habits that will stay with them into adulthood. Our Life Skills programme is built around the belief that building financial confidence in young people today can help create stronger financial futures tomorrow . It's never too early - or too late - to ask for help For some people, talking about money can be the first step towards addressing financial difficulties that may have been building for months or even years. At CHAP, we provide free, independent and confidential advice and support to individuals and families in Ayrshire. Our advisers can help with a range of issues, including: Money and debt advice - Support to understand your financial situation, manage debts and explore possible solutions. Welfare rights and benefits - Help to check benefit entitlement, maximise household income and complete applications. Housing advice - Support with tenancy issues, homelessness risk and housing-related difficulties. Mortgage support - Through our Ayrshire Homelessness and Prevention (AHAP) service, we provide free financial advice and legal support to eligible homeowners in Ayrshire who are struggling with their mortgage payments. You don't need to wait until things reach crisis point before asking for help. Getting advice early can help you understand your options and take steps towards improving your situation. If you're looking for wider information about managing your money, the MoneyHelper website ( https://www.moneyhelper.org.uk/ ) also provides free, impartial and government-backed guidance on budgeting, savings, credit, debt, pensions and more. Let's make talking about money the norm Talk Money Week is a reminder that financial wellbeing is something we should all feel comfortable discussing, not just when times are difficult or we reach crisis point. Whether it's checking a household bill, setting a savings goal, speaking to a family member about budgeting or helping a young person understand how money works, every conversation and every small step counts. At CHAP, we're proud to support the message behind Talk Money Week and will continue working with individuals, families, schools and our community partners to improve financial confidence and wellbeing in Ayrshire. This week, why not start a conversation? What one small step could you take to improve your financial wellbeing? If you, or someone you know, need support then please call Freephone 030 0002 0002 to arrange an appointment. Find out more about the campaign: https://maps.org.uk/en/our-work/talk-money-week
by John Edgar • 20 October 2026
Advice Saves Week (19 - 23 October 2026) celebrates the life-changing impact of free, independent advice and highlights why advice services must be recognised as essential local services. Everyone deserves access to the right advice when they need it. Yet when someone is struggling with debt, facing housing difficulties, experiencing financial hardship or trying to navigate a complicated benefits system, knowing where to turn can often be difficult. Getting the right advice at the right time can make all the difference. It can help people understand their rights, access the support they're entitled to, resolve problems before they escalate and regain confidence during some of life's most challenging moments. That's the message behind Advice Saves , the annual campaign led by AdviceUK to celebrate the work of advice organisations across the UK and champion the importance of sustainable, long-term investment in the advice sector. The difference advice makes The impact of advice extends far beyond resolving an immediate problem. For someone struggling to keep up with household bills, advice might help them access financial support they didn't know they were entitled to. For someone facing the possibility of losing their home, it could help them understand their rights, options and take steps to prevent homelessness. For someone dealing with unmanageable debt, it can provide a practical route towards greater financial stability. Just as importantly, advice can reduce stress, restore confidence and help people feel less alone when circumstances become overwhelming. This is often reflected in the feedback we regularly receive from our clients:: “ Thanks so much for all your help and support. It’s been a struggle the last year and I couldn’t have dealt with it all without your support .” Behind every successful outcome is a person whose circumstances matter. Advice is not simply about providing information; it's about understanding individual situations, explaining available options and helping people make informed decisions about their futures. Why advice services are essential to our communities Professional, independent advice services play such an important role in helping individuals and families navigate an increasingly complex range of financial, housing and welfare challenges. They can also help prevent difficulties from becoming crises. Early intervention can reduce the risk of escalating debt, housing insecurity and financial hardship, while helping people access the right support before their circumstances deteriorate. This can benefit not only the individual receiving advice, but also their families, communities and other public services. However, advice organisations are operating in a challenging environment. Growing demand, increasingly complex cases and uncertainty around funding can make it difficult to ensure that support remains accessible to everyone who needs it. Advice services cannot be expected to meet growing needs indefinitely without the resources to do so. Advice Saves Week is call for sustainable, ring-fenced funding for the advice sector and a national advice workforce strategy that recognises and supports the skilled workforce delivering these vital services. These are important steps towards ensuring that independent advice remains available to communities, both now and in the future. Looking beyond today's problems While advice is vital when people are currently facing difficulties, there is also an important role for prevention. Helping people understand their rights, manage their money effectively, recognise financial risks and make informed decisions can strengthen their ability to deal with challenges before they become overwhelming. Financial education and early support are important parts of this picture. By giving people the knowledge and confidence to navigate financial and housing decisions, we can help build stronger foundations for the future. This is particularly important for younger generations. Improving financial knowledge and understanding today can help people make informed choices throughout their lives, alongside ensuring that appropriate advice remains available whenever circumstances change. CHAP: More than 25 years of supporting people CHAP has been providing free, independent and confidential advice to people across Ayrshire for more than 25 years; supporting individuals and families with housing, welfare rights and money-related issues. Our work reflects the wider importance of independent advice: helping people understand their options, access the support available to them and find a way forward when they face difficult circumstances. Alongside our advice services, CHAP also delivers financial education to young people, helping them develop practical knowledge and skills around money management, budgeting, credit and independent living. We see every day why accessible, reliable advice matters. But we also recognise that CHAP is part of a much wider network of organisations working across the UK to support people and strengthen communities. Advice Saves Week is an opportunity to recognise the collective contribution of these services and the dedicated people who deliver them. Advice saves. Investment matters. Everyone should be able to access good-quality, independent advice when they need it, regardless of their circumstances or where they live. Achieving this requires more than recognising the value of advice. It requires a commitment to the long-term funding, skilled workforce and resources that allow advice organisations to plan ahead, respond to demand and continue delivering effective support. This Advice Saves Week, we're proud to stand alongside AdviceUK and advice organisations across Scotland in highlighting the difference advice makes and calling for the investment needed to protect these essential services. Because when people receive the right advice at the right time, it can literally change the course of their lives - and that helps to build stronger, more resilient communities. Hope. Help. Home. If you, or someone you know, need advice then please call Freephone 030 0002 0002 to arrange an appointment. Find out more about the campaign: https://www.adviceuk.org.uk/advicesaves/
by John Edgar • 12 October 2026
We were delighted to welcome Simita Kumar MSP, Minister for Equalities and International Development, to the CHAP office on October 7th. During her visit, the Minister met with CHAP staff and trustees and heard about the vital work we do across housing, homelessness, welfare rights, money and debt, as well as our Education Service and preventative work with young people. The visit also provided an opportunity to discuss some of the challenges facing individuals and families experiencing financial hardship, housing difficulties and debt, and the important role played by independent advice organisations in helping people to access the support and additional income which they could be entitled to. In 2025, CHAP secured more than £4.278 million in financial gains for the people it supported, demonstrating the significant impact that professional advice can have on financial wellbeing and security. Debbie Alexander, CEO of CHAP, said: “ We were absolutely delighted to welcome Minister Kumar to CHAP and to have the opportunity to showcase the breadth of our work over the last 25 years. It was especially valuable to discuss the challenges we are seeing through increased demand for our services and the difference that accessible advice can make to individuals and families across Ayrshire communities – particularly at a time when the cost-of-living crisis continues to stretch household budgets .” Ms. Kumar also heard about our award-winning Education Service, which provides financial, housing and independent living education to pupils and young people. CHAP has been delivering homelessness awareness and financial education sessions in North Ayrshire secondary schools since 2005, with the programme covering practical subjects including budgeting, banking, saving, credit scores, debt, future planning, pensions, housing and preparing for independent living. Our Education Team also delivered sessions in Dumfries & Galloway, where the Life Skills programme was recently recognised with winning the Climate Action Award at the Morgan Sindall Supply Chain Awards. Robin Ballantyne, Head of Education, said: “ It was fantastic to share details of our Education Service with the Minister and highlight why financial education is so important for the next generation. We’re committed to preparing young people for a future beyond the classroom, and we know that giving pupils the knowledge and confidence to make informed decisions can help build greater financial resilience later in life .” The visit also provided an opportunity to reflect on CHAP's history and development, with our charity marking 25 years of service at an anniversary event held at the Scottish Parliament last year. The Minister's portfolio includes responsibility for welfare and debt advice services, making the visit an opportunity to discuss the vital role that independent advice organisations play in supporting people and communities across Scotland. Equalities and International Development Minister Simita Kumar said: " Advice services like those provided by CHAP are critical to Scotland's communities, helping people understand their rights and entitlements, maximise their incomes and reduce poverty. During Challenge Poverty Week , I want to thank CHAP's staff and trustees for the dedication and expertise they bring to this vital work, and to recognise the crucial contribution the organisation has made over the past 25 years. We recognise the important role that third sector advice providers like CHAP play in our collective response to eradicating poverty and preventing homelessness, and we value CHAP's ongoing commitment to helping people take up the financial support they are entitled to ." Debbie concluded: “ We thoroughly enjoyed meeting Minister Kumar and her team and would like to thank them for taking the time to visit CHAP and meet with our staff and trustees. The visit was a great opportunity to share our experiences, highlight the impact of our work and explore further opportunities to tackle poverty and homelessness, reduce inequality and improve outcomes for people across our communities .” The visit was a great opportunity to share our experiences, highlight the difference independent advice can make and discuss further opportunities to help reduce poverty and homelessness and promote greater equality across our communities. We were delighted to meet with Ms. Kumar and her team and would like to thank them for taking the time to visit CHAP. Left to right: Robin Ballantyne (Head of Education, CHAP), Ray Chaney (Chairperson, CHAP Board of Trustees), Debbie Alexander (Chief Executive Officer, CHAP), Simita Kumar MSP (Minister for Equalities and International Development) and Jim Munro (CHAP Trustee)