CHAP Expands Outreach Service in East Ayrshire
John Edgar • 24 November 2025
CHAP is pleased to announce that, thanks to funding from the East Ayrshire Anti-Poverty & Inequalities Fund, it has been able to establish a network of outreach services in East Ayrshire.
In addition to our current outreach based at CentreStage in Kilmarnock, we have now expanded our support service to cover the Cumnock, Dalmellington and Newmilns areas.
To ensure our services remain accessible and shaped by local residents, we ran an online consultation - with the results allowing us to identify the locations where residents are most likely to face barriers when accessing support.
We have been fortunate in partnering with local organisations who are able to provide a safe space for our advisers to meet clients in need of a helping hand with housing issues, benefit entitlements and managing debt.
The location details and dates for the expanded outreach service is provided below:
- Cumnock - Yipworld, 19 Barrhill Road, Cumnock KA18 1PG
Starting from Wed 19th November, then the third Wed of each month (excl. December)
- Dalmellington - The Zone Initiative, 10 Main High Street, Dalmellington KA6 7QN
Starting from Wed 3rd December, then the first Wed of each month (excl. January)
- Newmilns - Commando Factory Gym, 14 Stoneygate Road, Newmilns KA16 9AL
Starting from Wed 26th November, then the fourth Wed of each month (excl. December)
All CHAP services are free, independent, and confidential.
Please note that these are not drop-in services - all appointments must be booked in advance by calling Freephone 030 0002 0002.
Many individuals and families across North Ayrshire are experiencing increasing pressures around finances, wellbeing, housing and day-to-day living. Money Max has been created to provide practical, person-centred support that helps people overcome barriers, improve financial wellbeing and access the right services for their needs.
We’re delighted to announce that CHAP’s Killie 2 Coast fundraising walk is returning on Friday 22nd May 2026 - and we’d love you to be part of it. Following the incredible success of our inaugural event in 2025, this year’s walk promises to be even bigger and better. With support from our partners at KA Leisure, we're aiming to build on the fantastic community spirit and energy of the participants that made last year so memorable. A Look Back at 2025 One of the highlights of 2025 was our first ever Killie 2 Coast walk, which brought together staff, trustees and supporters for an inspiring 18-mile journey from Kilmarnock to Ardrossan. Taking place during one of the warmest days of the month, participants set off from our outreach hub at CentreStage and made their way to the coast, raising over £2,500 for CHAP’s frontline advice services. More than just a fundraiser, the event created a real sense of togetherness as walkers shared conversations, laughter and encouragement along the way. It also became clear that many found the day to not only be a great physical challenge, but also a fantastic boost for mental wellbeing. To everyone who took part, donated or supported the event last year - thank you. You made it something truly special! What to Expect in 2026 This year, we’ll once again be taking on the 18-mile walk , starting from CentreStage in Kilmarnock at 9am , and making our way through Dreghorn, Irvine, Kilwinning and Stevenston before finishing along the coast from Saltcoats to Ardrossan. The full route takes approximately 6.5 hours , but you don’t need to complete the entire distance to get involved. Walk Your Way Whether you’re looking for a challenge or simply want to be part of the day, Killie 2 Coast is designed to be inclusive and flexible: Take on the full 18-mile route if you’re up for the challenge Or join us at one of the towns along the way and walk a section that suits you We’ll be following the main transport routes through key locations including Dreghorn, Irvine, Kilwinning and Stevenston, making it easy for local people to join in and be part of the journey. Why We Walk Every step taken helps raise vital funds for CHAP’s services, supporting people across Ayrshire who are facing housing issues, debt and financial hardship. By taking part, you’ll be helping us continue to provide free, independent, and confidential advice to those who need it most.
People across Scotland who receive certain Social Security Scotland payments will see their payments increase from April 2026 as part of the Scottish Government’s annual up-rating process. The new rates reflect inflation and are intended to help people keep up with rising living costs. The key message for anyone already receiving these payments is simple: you do not need to do anything. If you already get an eligible payment, the increase should be applied automatically. For many households, any increase will be welcome. But with the cost of essentials still placing pressure on budgets, it is more important than ever that people know what support is available and make sure they are receiving everything they are entitled to. Which payments are increasing? Below is a summary of some of the key updated payment rates from April 2026. Adult Disability Payment Adult Disability Payment helps with the extra costs of living with a disability or long-term health condition for people of working age in Scotland. It includes a daily living component and a mobility component. New Adult Disability Payment rates for 2026/27: Daily Living Component - Enhanced Rate: £114.60 per week Daily Living Component - Standard Rate: £76.70 per week Mobility Component - Enhanced Rate: £80.00 per week Mobility Component - Standard Rate: £30.30 per week Transitional Rate - £30.30 per week Carer Support Carer Support is available for people who provide regular and substantial care to someone receiving a qualifying disability benefit. In Scotland, this support is replacing Carer’s Allowance and includes different components depending on individual circumstances. New Carer Support rates for 2026/27: Carer Support Payment component: £86.45 per week Carer Additional Person Payment component: £10.40 per week Scottish Carer Supplement component: £11.70 per week The earnings limit for Carer Support will also increase to £204 per week. This is especially important for unpaid carers who are trying to balance caring responsibilities with part-time work or other commitments. Child Disability Payment Child Disability Payment helps with the extra costs of caring for a disabled child or young person in Scotland. It can include both a care component and a mobility component, depending on the child’s needs. New Child Disability Payment rates for 2026/27: Care Component - Highest Rate: £114.60 per week Care Component - Middle Rate: £76.70 per week Care Component - Lowest Rate: £30.30 per week Mobility Component - Higher Rate: £80.00 per week Mobility Component -Lower Rate: £30.30 per week The related Child Winter Heating Payment will also increase to £265.50. Pension Age Disability Payment Pension Age Disability Payment is for older people in Scotland who have a disability or long-term health condition and need help with personal care or supervision to stay safe. It has replaced Attendance Allowance in Scotland. New Pension Age Disability Payment rates for 2026/27: Higher Rate: £114.60 per week Lower Rate: £76.70 per week For people who are being transferred from Attendance Allowance, Social Security Scotland has also made clear that this process is automatic, with no need to reapply. These increases should be made automatically from April 2026 for all eligible existing claimants. Reminder: existing claimants do not need to contact Social Security Scotland or make a new application as the new rates will be applied automatically. For full details of the updated rates and wider financial support available, please visit the Scottish Government website . Rising support matters - but many households are still under pressure While any increase in support is important, we know that many households are still facing serious financial pressure. Across Scotland and the wider UK, too many people are already trying to manage on budgets that have been stretched beyond what feels sustainable. Partly due to world events, we're all experiencing rising costs for essentials such as energy, rent, fuel, food and household bills. This accumulation of financial pressures can leave many people in a very difficult position. We agree with the wider message being shared by many advice organisations across the country: more support is still needed for households at crisis point. In particular, there is a strong case for: better targeted help for people struggling most with energy bills more action to address rising rent and housing costs faster support for people trapped in debt or financial hardship These are not just policy issues - they affect real people, real families and real communities every day. CHAP is here to help At CHAP, we know that even when support is available, it's not always easy to know what you might be entitled to, how to apply, or what to do when money is tight. If you're struggling financially, our fully accredited team of advisers may be able to help. We can: carry out benefit eligibility checks help make sure you are claiming everything you are entitled to provide support with money worries, debt, housing issues and wider financial pressures If you are worried about your finances, you don't have to deal with it alone. Reach out to us on Freephone 030 0002 0002 to arrange an appointment.
We know that attending an appointment at our main office in Ardrossan isn’t always convenient or practical for everyone. To help make our services accessible as possible, CHAP offers regular outreach appointments at a number of locations across Ayrshire. This allows us to meet people closer to where they live and ensure that help and advice is available within their local communities. Below you’ll find a list of our current outreach locations and the days our advisers are available. Please note that all appointments must be booked in advance as we're unable to offer a drop-in service. To arrange an appointment, please call Freephone 030 0002 0002 . North Ayrshire Dalry Dalry Library 14 The Cross, Dalry KA24 5AW Available on Tuesdays only Dreghorn Dreghorn Library 21 Main Street, Dreghorn KA11 4AQ Available on Mondays only Irvine Fullarton Community Hub 1 School Lane, Irvine KA12 8DF Available on Wednesdays only Kilbirnie The George Steven Community Hub Craigton Road, Kilbirnie KA25 6LJ Available on Thursdays only Kilwinning Cranberry Moss Community Centre Cambusdoon Place, Kilwinning KA13 6SL Available on Mondays only Stevenston CEIS, Stevenston Library, 1 Main Street KA20 3AB Available on Wednesdays & Thursdays only East Ayrshire Cumnock Yipworld 39 Barrhill Road, Cumnock KA18 1PG Available on the 3rd Wednesday of each month only Dalmellington The Zone Initiative 10 High Main Street, Dalmellington KA6 7QN Available on the 1st Wednesday of each month only Kilmarnock CentreStage Neighbourhood 15 Elmbank Drive, Kilmarnock KA1 3AE Available on Tuesdays & Thursdays only Newmilns Commando Factory Gym 14 Stoneygate Road, Newmilns KA16 9AL Available on the 4th Wednesday of each month only Stewarton Stewarton Community Hub 4 Rigg Street, KA3 5LE Available on the 2nd Wednesday of each month only South Ayrshire Ayr (Council Tax debt advice only) Ayr Housing Aid Centre 7 York Street KA8 8AN Available on Wednesdays only (excluding the last week of the month)
Households across Ayrshire are facing yet another rise in council tax this year as local authorities set their budgets for 2026/27. Recent announcements show that: North Ayrshire Council has confirmed an 8.5% rise after reducing an originally proposed 12% increase. East Ayrshire Council has agreed on 6.9% - the lowest increase among the Ayrshire councils so far. South Ayrshire Council meets on Thursday, March 5 to finalise its 2026/27 budget. These rises reflect the tough financial pressures councils are under to maintain services like bin collections, care, roads and schools - but for many families and individuals they’re yet another squeeze on already tight household budgets. Could You Reduce Your Council Tax Bill? A higher bill doesn’t necessarily mean you’ll have to pay the full amount. In Scotland, there are a range of reductions, discounts, and exemptions that can significantly reduce what you owe - or in some cases mean you don’t need to pay at all: 1. Council Tax Reduction (CTR) for Low Income Households If you’re on a low income or receive certain benefits, you could get help under your council’s Council Tax Reduction scheme. The amount you get depends on your income, savings and circumstances - but many households receive substantial support. 2. Single Occupancy Discount If you’re the only adult (18 or over) living in your home, you’re usually entitled to a 25% discount on your council tax bill. 3. Exemptions and Other Discounts There are numerous other ways to pay less, including: Students or student households, who may be exempt altogether. People with a disability, through a disabled band reduction. Care leavers, carers, under-18s, and those with severely mentally impaired status. Empty or second homes, which may qualify for special discounts or different charges. The rules around these vary a bit from council to council, and you usually need to claim these discounts as they aren’t always applied automatically. How CHAP Can Help It’s easy to miss out on help you’re entitled to, especially when rules can be confusing and councils often have differing eligibility criteria. To help you, our advisers can: Check whether you are eligible for any reductions, discounts, or exemptions. Assist with filling in application forms correctly. Advise you on how to appeal if your local council turns you down. Help with a debt repayment plan if you have council tax arrears. Get in touch with CHAP to arrange an appointment with one of our qualified advisers to check your eligibility and talk you through options that might apply to your circumstances. Call Freephone 030 0002 0002 Whether you’re on a low income, living alone, a student, a carer or just unsure about your council tax bill, please get in touch. We’re here to help, and all our services are free, independent and confidential.
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Many individuals and families across North Ayrshire are experiencing increasing pressures around finances, wellbeing, housing and day-to-day living. Money Max has been created to provide practical, person-centred support that helps people overcome barriers, improve financial wellbeing and access the right services for their needs.
We’re delighted to announce that CHAP’s Killie 2 Coast fundraising walk is returning on Friday 22nd May 2026 - and we’d love you to be part of it. Following the incredible success of our inaugural event in 2025, this year’s walk promises to be even bigger and better. With support from our partners at KA Leisure, we're aiming to build on the fantastic community spirit and energy of the participants that made last year so memorable. A Look Back at 2025 One of the highlights of 2025 was our first ever Killie 2 Coast walk, which brought together staff, trustees and supporters for an inspiring 18-mile journey from Kilmarnock to Ardrossan. Taking place during one of the warmest days of the month, participants set off from our outreach hub at CentreStage and made their way to the coast, raising over £2,500 for CHAP’s frontline advice services. More than just a fundraiser, the event created a real sense of togetherness as walkers shared conversations, laughter and encouragement along the way. It also became clear that many found the day to not only be a great physical challenge, but also a fantastic boost for mental wellbeing. To everyone who took part, donated or supported the event last year - thank you. You made it something truly special! What to Expect in 2026 This year, we’ll once again be taking on the 18-mile walk , starting from CentreStage in Kilmarnock at 9am , and making our way through Dreghorn, Irvine, Kilwinning and Stevenston before finishing along the coast from Saltcoats to Ardrossan. The full route takes approximately 6.5 hours , but you don’t need to complete the entire distance to get involved. Walk Your Way Whether you’re looking for a challenge or simply want to be part of the day, Killie 2 Coast is designed to be inclusive and flexible: Take on the full 18-mile route if you’re up for the challenge Or join us at one of the towns along the way and walk a section that suits you We’ll be following the main transport routes through key locations including Dreghorn, Irvine, Kilwinning and Stevenston, making it easy for local people to join in and be part of the journey. Why We Walk Every step taken helps raise vital funds for CHAP’s services, supporting people across Ayrshire who are facing housing issues, debt and financial hardship. By taking part, you’ll be helping us continue to provide free, independent, and confidential advice to those who need it most.
People across Scotland who receive certain Social Security Scotland payments will see their payments increase from April 2026 as part of the Scottish Government’s annual up-rating process. The new rates reflect inflation and are intended to help people keep up with rising living costs. The key message for anyone already receiving these payments is simple: you do not need to do anything. If you already get an eligible payment, the increase should be applied automatically. For many households, any increase will be welcome. But with the cost of essentials still placing pressure on budgets, it is more important than ever that people know what support is available and make sure they are receiving everything they are entitled to. Which payments are increasing? Below is a summary of some of the key updated payment rates from April 2026. Adult Disability Payment Adult Disability Payment helps with the extra costs of living with a disability or long-term health condition for people of working age in Scotland. It includes a daily living component and a mobility component. New Adult Disability Payment rates for 2026/27: Daily Living Component - Enhanced Rate: £114.60 per week Daily Living Component - Standard Rate: £76.70 per week Mobility Component - Enhanced Rate: £80.00 per week Mobility Component - Standard Rate: £30.30 per week Transitional Rate - £30.30 per week Carer Support Carer Support is available for people who provide regular and substantial care to someone receiving a qualifying disability benefit. In Scotland, this support is replacing Carer’s Allowance and includes different components depending on individual circumstances. New Carer Support rates for 2026/27: Carer Support Payment component: £86.45 per week Carer Additional Person Payment component: £10.40 per week Scottish Carer Supplement component: £11.70 per week The earnings limit for Carer Support will also increase to £204 per week. This is especially important for unpaid carers who are trying to balance caring responsibilities with part-time work or other commitments. Child Disability Payment Child Disability Payment helps with the extra costs of caring for a disabled child or young person in Scotland. It can include both a care component and a mobility component, depending on the child’s needs. New Child Disability Payment rates for 2026/27: Care Component - Highest Rate: £114.60 per week Care Component - Middle Rate: £76.70 per week Care Component - Lowest Rate: £30.30 per week Mobility Component - Higher Rate: £80.00 per week Mobility Component -Lower Rate: £30.30 per week The related Child Winter Heating Payment will also increase to £265.50. Pension Age Disability Payment Pension Age Disability Payment is for older people in Scotland who have a disability or long-term health condition and need help with personal care or supervision to stay safe. It has replaced Attendance Allowance in Scotland. New Pension Age Disability Payment rates for 2026/27: Higher Rate: £114.60 per week Lower Rate: £76.70 per week For people who are being transferred from Attendance Allowance, Social Security Scotland has also made clear that this process is automatic, with no need to reapply. These increases should be made automatically from April 2026 for all eligible existing claimants. Reminder: existing claimants do not need to contact Social Security Scotland or make a new application as the new rates will be applied automatically. For full details of the updated rates and wider financial support available, please visit the Scottish Government website . Rising support matters - but many households are still under pressure While any increase in support is important, we know that many households are still facing serious financial pressure. Across Scotland and the wider UK, too many people are already trying to manage on budgets that have been stretched beyond what feels sustainable. Partly due to world events, we're all experiencing rising costs for essentials such as energy, rent, fuel, food and household bills. This accumulation of financial pressures can leave many people in a very difficult position. We agree with the wider message being shared by many advice organisations across the country: more support is still needed for households at crisis point. In particular, there is a strong case for: better targeted help for people struggling most with energy bills more action to address rising rent and housing costs faster support for people trapped in debt or financial hardship These are not just policy issues - they affect real people, real families and real communities every day. CHAP is here to help At CHAP, we know that even when support is available, it's not always easy to know what you might be entitled to, how to apply, or what to do when money is tight. If you're struggling financially, our fully accredited team of advisers may be able to help. We can: carry out benefit eligibility checks help make sure you are claiming everything you are entitled to provide support with money worries, debt, housing issues and wider financial pressures If you are worried about your finances, you don't have to deal with it alone. Reach out to us on Freephone 030 0002 0002 to arrange an appointment.
