FAQ's...

General Advice FAQ's...

  • Can I attend an appointment on someone else’s behalf?

    Not unless you hold Power of Attorney.  CHAP will require the individual who is seeking assistance to attend an appointment in person.  CHAP require signed authorisations to allow us to act on a client’s behalf.  This paperwork cannot be signed on their behalf, even by relatives, unless Power of Attorney is held. If you have Power of Attorney, you would be required to provide proof of this for our records.

  • What type of housing should I apply for?

    This would depend on your personal circumstances and health needs. Please speak to a CHAP advisor for assistance.

  • Are CHAP part of the local authority?

    No, we are a charity and are independent of the local authority.

  • Can you assist with getting someone a house?

    Yes, we can assist with housing applications and providing housing options, but we do not actually allocate any houses.

  • Can you assist with getting a community care grant for furniture etc?

    Yes, a CHAP advisor can assist you to apply for this.

  • Can you assist me in applying for benefits?

    Yes.

    Call CHAP on 030 0002 0002 for assistance.

Emergency FAQ's...

  • I am being evicted. What should I do?

    If you are a homeowner and being threatened with eviction from your property or you have received a court/eviction date, you can contact CHAP on 030 0002 0002 to get assistance.


    If you are renting a property (via a private landlord, local authority or housing association) and are being threatened with eviction from your property or you have received a court/eviction date, you can contact CHAP on 030 0002 0002 to get assistance.

  • I am being made homeless. What should I do?

    If you find yourself homeless or at the threat of homelessness within the next 56 days, you should contact the North Ayrshire Council Homelessness Advice Team on 01294 314600 or drop into their offices at Galt House, 31 Bank Street, Irvine, KA12 0LL during office hours. 


    If you find yourself homeless outwith office hours and require accommodation, contact the standby team on 0800 0196 500.

  • I have no money. What should I do?

    If you find yourself with no money, contact CHAP on 030 0002 0002 to discuss your situation and options available to you.

  • I have no food. What should I do?

    The Trussell Trust operate the North Ayrshire Foodbank throughout the area. If you find yourself without food, you can call 01294 601312 (Mon-Fri, 10am-2pm), visit their website at northayrshire.foodbank.org.uk/, or email them directly on info@northayrshire.foodbank.org.uk. You may also be able to source a foodbank voucher at the local housing office, social work department, or from your Community Link Worker.


    The foodbanks are available at the following locations:


    Church of Nazarine, 150A Glasgow Street, Ardrossan, KA22 8EU


    Ardeer Community Centre, 23 Shore Road, Stevenston, KA20 3LA


    Bridgend Community Centre, Bridgend, Kilbirnie, KA25 7DJ


    Castlepark, 4 Castlepark Road, Irvine, KA12 9LW


    Dalry Community Larder, St. Margaret’s Avenue, Dalry, KA24 4BA


    Towerlands Community Centre, Towerlands Farm Road, Bourtreehill South, Irvine, KA11 1PY


    West Kilbride Parish Church, Main Street, West Kilbride, KA23 9AW


    Woodwynd Community Centre, 50 David Gage Street, Kilwinning, KA13 7AH


    St. John’s Church, Hayocks Road, Saltcoats, KA21 4DE (Please phone in advance to arrange a collection. This centre is only open upon a telephone request.)


    Kirkgate Church, Chapelwell Street, Saltcoats, KA21 5EA

  • My bank account has been arrested / frozen. What should I do?

    To arrest your bank account, the creditor must have already taken court action and the charge for payment must have expired.  The creditor will have then served an ‘attachment order’ to your bank who must comply.


    The bank will then write to you if they have not already done so seeking your permission to release the funds that are in your account to the creditor.  Note that there is a minimal of £529.90 that cannot be taken, known as the Protected Minimal Balance.


    If you do not give the bank your permission, then the account will remain frozen for 14 weeks, at which point the funds are released to the creditor (again the Protected Minimal Balance applies here).


    If you feel that this is unduly harsh, then during those 14 weeks you can present your case to the court, however you must have strong evidence and grounds to challenge this, for example evidence that the money in the account was not yours.


    If you have concerns with the conduct of the creditor you can contact CHAP for assistance on 030 0002 0002.

  • My wages have been arrested. What should I do?

    To arrest your wages, the creditor must have already taken court action and the charge for payment must have expired.  The creditor will have then served an ‘attachment order’ to your employer who must comply.


    At this stage the attachment cannot simply be removed, other debt solutions need to be explored with a money advice worker.


    You can contact CHAP on 030 0002 0002 for assistance with a wages arrestment

  • I have received a simple procedure, what does this mean? What should I do?

    This is a court document; it means a creditor has started court action against you to recover sums of up to £5000.  On the summons you will have a return date – you must complete and submit the response form back to the court by that date or the Sheriff may simply grant decree to the creditor without your input, which allows them to take action to recover the money owed.


    You have 3 ways to respond.


    (1) To state that you do not owe the money:  either the contract was not in your name, you did not have the capacity, or the debt has in fact already been paid off.  To prove that you do not owe the money, you will need strong evidence to support your claim.


    (2) To clear the sum in full.


    (3) To ask the court for a Time to Pay order. This means you wish to enter into a repayment plan to pay the amount owed.  You will need to complete a financial statement stating what income and expenditure you have, your household composition and what you wish to offer as a repayment and why you think the amount offered is fair.


    In the case of (1) or (3), the Sheriff could make a decision without actually setting a hearing date, however it is likely that a Sheriff will at least set a ‘Case Discussion’ hearing, inviting both parties to court to discuss their position.


    You can contact CHAP on 030 0002 0002 for assistance to complete this form and for assistance with the court process.  Please ensure you contact CHAP before the ‘return’ date.

  • I have received a charge for payment, what does this mean? What should I do?

    This means that the matter has already been to court (or in the case of Council Tax, the summary warrant has been served).  The charge for payment gives you a 14-day period to negotiate with the creditor before they can begin what is called Diligence (formal debt recovery processes) – where they can start to legally reclaim the money from you.  Diligence measures that can be applied include wage arrestment and bank account arrestment.


    Please do not ignore this document. You can contact CHAP on 030 0002 0002 within the 14 days for assistance.

  • I have received a summary warrant, what does this mean? What should I do?

    This means that your Council Tax arrears have been passed to a Sheriff Officer and they have taken the necessary legal steps to begin enforcing collection methods.  Unlike other court orders, Summary Warrants do not involve a court hearing so you do not receive a court summons and cannot a state a defence.


    Please do not ignore a summary warrant.  You can contact CHAP for assistance with a Summary Warrant on 030 0002 0002.

  • I have received a default notice, what does this mean? What should I do?

    This means that your creditor now considers their agreement with you to be terminated - if it is a catalogue or credit card it can no longer be used.  The balance outstanding will typically increase due to a default charge.


    The debt will likely then get passed to a debt collection agency, though the original company may try and contact you first to come to an arrangement.


    Please do not ignore this letter.  You can contact CHAP on 030 0002 0002 for assistance.

Education FAQ's...

  • What is a tenancy agreement? Do I have to sign one?

    A tenancy agreement is a contract you will sign which lays out the agreement between yourself and your landlord.  It will outline your responsibilities as a tenant and your landlords’ responsibilities. It will outline the notice period you must give your landlord if you choose to leave the property, but also how much notice they must give you. It is extremely important that you sign this to make sure your rights as a tenant are being upheld.

  • If I leave home, will I be given a home straight away as I will be young and homeless?

    No, if you become homeless, you will have to go through the process of presenting as homeless.  You can apply for council housing or a housing association property from the age of 16, this can be done whilst still staying at home. You can find information on how to get a house here.

  • How do I start to save money?

    The sooner you begin to save money, the easier it will be for you to continue to do so throughout life and this could help prevent you getting into debt at a young age. You can begin saving by working out how much money you have, what you need to pay out and how much you have left over.  You can then allocate how much money you are willing and able to put to aside from this money for savings.  Even just a couple of pounds a week will get you into a good habit of saving that will continue throughout your life.  Saving accounts are also good things, most banks and credit unions have these.  If you struggle with overspending, keeping a spending diary may be a good idea for you.

  • What to do if you become homeless?

    Step 1- If you find yourself in the position where you are homeless or are going to become homeless, you must contact the North Ayrshire Council Homelessness Advice Team on 01294 314600 or drop into their offices at Galt House, 31 Bank Street, Irvine, KA12 0LL during office hours.  If you find yourself homeless outwith office hours and require accommodation, contact the standby team on 0800 0196 500.


    Step 2- An appointment will be made with a homeless officer who will set out the housing options available to you and assist you to fill out a homelessness application form if this is your only option.


    Step 3- You will be placed in temporary accommodation, most likely a hostel, whilst investigations take place and a decision is made on your situation.


    Outcomes


    If you are deemed homeless and not ‘intentionally’ homeless and have a local connection, then you will stay in temporary accommodation until an offer of housing is made (no set time period for this).


    If you are deemed ‘intentionally’ homeless, you won’t be made an offer of housing.  You can appeal this decision, usually the deadline is within 3 weeks of the decision.  You must have good reasons for your appeal.  If your appeal is not successful, then the only option is to find your own accommodation as the local authority will no longer assist.


    If you require any assistance with the homelessness process (including appealing a homeless decision), contact CHAP on 030 0002 0002.

  • Council Housing

    • Fill in an application form which can be picked up from any Local housing office or completed online
    • You will be then placed on North Ayrshire Housing Register (NAHR) and awarded points based on individual circumstances
    • How many points you are awarded determines where you are placed on the waiting list
    • Waiting time is dependent on where you are on list – you could be waiting weeks, months or even years
    • Tenancy is offered
    • If you accept the property, sign a tenancy agreement
    • Move in and furnish it as there will be no furniture in it when you move in
    • Council housing is usually the cheapest renting option

    If you require assistance to complete a housing application form, contact CHAP on 030 0002 0002.

  • Housing Association

    • Main housing associations in North Ayrshire are Cunninghame Housing Association, Irvine Housing Association and ANCHO
    • The housing associations are part of the North Ayrshire Housing Register, so it is the same application and process as for Council housing
    • Housing associations tend to be more slightly more expensive than Council housing
    • Housing association properties are also unfurnished

    If you require assistance to complete a housing application form, contact CHAP on 030 0002 0002.

  • Private Let

    • These are advertised in newspapers, estate agents, online etc…
    • If you find a place you like, contact landlord/estate agent
    • You will usually be asked for 2 references as part of your application
    • You will also usually be asked for a months’ rent upfront as a well as a deposit
    • Sign a tenancy agreement
    • Move in – some properties may be furnished, part furnished or unfurnished
    • Renting privately is usually the most expensive renting option
  • Buying a house

    • You will need a mortgage – this is money you borrow from a bank or mortgage lender and pay back in monthly instalments over a set period of time (most commonly, 25 years)
    • Before being offered a mortgage, the bank or mortgage lender will require details of your employment and income to ensure you have a steady income – they will also look at your outgoings and any debt you may have
    • Usually a substantial deposit has to be put down when purchasing a property
    • Once you have bought a house, it is your responsibility to carry out and pay for any repair issues in the property
  • Homelessness

    How do people become homeless?  Is it simply because they have an addiction or have done something to make themselves homeless?  Or could it be:


    • They have been made redundant
    • Their house has been destroyed by fire/flood
    • Their marriage/relationship has broken down
    • They have been asked to leave by parents/guardians
    • They are fleeing violence/abuse
    • These are just some of the reasons why people may become homeless.

    Anyone can be become homeless – friends, family, neighbours or even you.

  • Thinking of leaving home?

    Can you leave home?

    You are legally allowed to leave home from age 16, but you must consider whether this is the right choice for you.



    Should you leave home?


    Advantages of staying at home-

    • Chores/jobs may be done for you
    • Meals may be prepared and cooked for you
    • House may be cleaned for you
    • Feeling of safety
    • Being with family/company
    • Don’t have to pay bills
    • No responsibility

    Disadvantages of staying at home-

    • Lack of privacy
    • Being told what to do
    • Don’t get on with parents/siblings/family members
    • Don’t like sharing a room
    • Can’t do what you want
    • Advantages of having your own place-

    Own space/privacy

    • Can invite friends over
    • Freedom
    • Space away from siblings
    • No arguments with family members

    Disadvantages of having your own place-

    • Loneliness
    • Lots of responsibility
    • Have to cook meals
    • Have to do all the chores
    • Possible disputes with neighbours/feeling threatened
    • Money issues/paying bills
  • Are you ready to leave home?

    Ask yourself these questions:

    • Do you know how to find somewhere to live?
    • Where would you like to live?
    • Would you want to live alone or share?
    • How much rent can you afford?
    • Will you able to do your own washing and ironing?
    • Do you know how to claim benefits if you need help to pay the rent?
    • Do you know what furniture/appliances you will need?
    • Do you know where to get help or support if you need it?

    There is a lot to think about and the best thing to do would be talk to friends or family who have a house of their own and find out what it is really like.  Leaving home is a big decision and it is vital that you only do so when you feel ready.

  • Budgeting

    One of the hardest things about having your own place is managing your money and paying your bills.  It can be very expensive when you have your own place and this can lead to problems as some young people underestimate the costs involved.


    Some of the questions you need to ask yourself are:

    • Do you know how much money it will cost to live alone?
    • Do you have enough money to afford a place?
    • Will you be able to budget your money properly?
    • Will you be happy staying in when friends are going for nights out?

    The answer to some of these questions will depend on the money you get in either wages or benefits, however if you are on a low-income, things could be very hard financially.

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